We always optimize our business to satisfy our customers. But here can we assume the patients as customers? Are they really same or the different? Leave it, these are actually the secondary questions. The first and most important is the satisfaction of a human being for any service or product. Patients visiting at any health facility have the random mindsets about the decisions and the risk factors for the problems they are facing mentally or physically. The things they want from the health facility aren't only the perfect cure of their problems, but also the convenient atmosphere and behavior of the health staff. These small things also matter a lot for the full impression of health services in patients' minds. Though the primary aspect of any health facility is to diagnose the real disease and its management, the other factors also make impacts on the final outcome. ⏳ Waiting period From entry to exit, the most of time patients spend in hospital is between the
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